ORDER INFO & OUR POLICY
📦 Order Processing
All our products are made or prepared especially for you — which means once you place an order, we start processing it within 24-48 hours.
Please allow 2–7 business days for production and packaging, followed by shipping times depending on your location. Once your order has been shipped, an email containing the tracking code and a notice that your order has been shipped will be sent to the email address provided when making the purchase/registration. It may end up in your spam or trash folder, so be careful.
🌍 Shipping
We ship worldwide!
Shipping times vary by country, but generally fall between 7–21 business days depending on your region and local customs. Please note that during holidays or high-volume seasons, delays may occur that are out of our control.
💔 Refunds & Returns
Because many of our items are custom-made or printed on demand, we do not accept returns or exchanges unless the item is damaged or defective.
If your product arrives damaged, please contact us within 7 days of receiving your order with clear photos and your order number. We’ll happily send a replacement or offer a refund.
❌ Order Cancellations
If you need to cancel your order, please email us within 12 hours of placing it. After that window, your order may already be in production and cannot be canceled.
📩 Contact Us
Need help? Questions?
We're here for you — reach out anytime at [your@email.com] or through the contact form on our site. We respond within 1–2 business days.
✨ Reminder
Each item at Daebak Diamonds is made with love and care — please double-check your order details (especially your address) before checking out. We want your experience to be daebak from start to finish!